Privacy Policy

1. Information We Collect

We collect information necessary to operate our Services, manage projects, communicate with clients, and improve platform performance.

Information You Provide

You may provide information when you:

• Contact us;
• Request a quotation;
• Purchase Services;
• Submit project instructions;
• Upload files or creative assets;
• Communicate with our team.

This information may include your name, email address, phone number, billing information, uploaded media files, branding materials, project details, and communication records.

Automatically Collected Information

When you use our Services, we may automatically collect limited technical information such as IP address, browser type, device type, general location data, usage activity, and interactions with our platform.

This information helps us maintain platform stability, improve performance, analyze usage trends, and protect against fraud or abuse.

2. How We Use Information

We use collected information only for legitimate business and operational purposes, including:

• Providing editing and creative production Services;
• Processing orders and payments;
• Managing client communication and support;
• Improving workflows, service quality, and platform functionality;
• Protecting security and preventing abuse;
• Complying with legal, accounting, or regulatory obligations.

FrameRe Studio does not sell personal information to third parties.

3. Client Files and AI Processing

Our Services require users to upload images, videos, audio, branding materials, and other digital assets for editing and production purposes.

Uploaded files are processed solely for the purpose of delivering the requested Services.

FrameRe Studio does not use client content for AI model training, dataset creation, advertising, public showcases, or commercial reuse without explicit written permission unless otherwise agreed in a separate written agreement.

To support revisions, quality assurance, and technical recovery, project files and final deliverables may be temporarily stored for up to thirty (30) days after project completion before being removed from active systems.

Clients remain responsible for maintaining independent backups of their original files and delivered outputs.

4. Sharing of Information

FrameRe Studio may share limited information with trusted third-party providers that support our operations, including payment processors, cloud storage providers, communication platforms, analytics tools, security services, and infrastructure providers.

These providers are expected to process information in accordance with appropriate confidentiality and data protection standards.

We may also disclose information when necessary to:

• Comply with legal obligations;
• Enforce our Terms or agreements;
• Protect our rights, systems, or operations;
• Investigate fraud, abuse, or security incidents.

5. International Data Transfers

If you access our Services from outside Vietnam, your information may be transferred to or processed in countries where our service providers, infrastructure, or operational partners are located.

FrameRe Studio takes reasonable steps to ensure appropriate safeguards are applied to such transfers where required by applicable law.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Ensure proper website functionality;
• Analyze traffic and usage patterns;
• Improve platform performance and user experience;
• Maintain security and session management.

Where required by law, we will request consent before enabling non-essential cookies.

Users may manage cookie settings through their browser preferences.

7. Data Retention and Security

FrameRe Studio implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Personal information is retained only for as long as reasonably necessary to:

• Deliver Services;
• Maintain business and financial records;
• Fulfill contractual obligations;
• Resolve disputes;
• Comply with legal requirements.

No online platform or transmission method can guarantee absolute security, and users acknowledge that internet-based systems inherently involve some level of risk.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information;
• Request correction or deletion of certain data;
• Withdraw consent for specific processing activities;
• Object to certain communications or marketing activities.

Requests may be submitted using the contact information listed below.

9. Third-Party Links and Services

Our website or Services may contain links to third-party platforms, tools, or services that are not operated by FrameRe Studio.

We are not responsible for the privacy practices, policies, or content of third-party services.

10. Policy Updates

FrameRe Studio may update this Privacy Policy from time to time.

The most current version will always be available on our website with an updated effective date. Continued use of the Services after changes become effective constitutes acceptance of the revised Policy.

11. Contact Information

If you have questions regarding this Privacy Policy or data protection matters, please contact:

FrameRe Studio
Hanoi, Vietnam

Email: info@framerestudio.com
Phone: +84 96 986 3280