Terms of Service

1. Acceptance of Terms

By using FrameRe Studio’s Services, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or have received permission from a parent or legal guardian where required by law.

You also agree to comply with these Terms and any additional project agreements, policies, or guidelines provided by FrameRe Studio.

2. Services

FrameRe Studio provides custom editing and creative production services based on the client’s requested scope of work.

We will use commercially reasonable efforts to complete projects according to the agreed requirements, deliver files within estimated timelines, and correct technical or editing errors caused directly by our team.

Because creative work is subjective, artistic style, editing preferences, pacing, color choices, and other creative decisions may vary depending on interpretation and project direction.

FrameRe Studio reserves the right to refuse, suspend, or discontinue Services involving illegal, abusive, fraudulent, infringing, harmful, or otherwise inappropriate content.

3. Revisions

Unless otherwise agreed in writing, projects include a limited number of reasonable revisions related to the original approved scope of work.

Additional revisions, major creative changes, or requests submitted after approval of a draft may require additional fees, revised timelines, or a separate project agreement.

Clients are responsible for reviewing previews, drafts, and exported files before approving final delivery.

4. Delivery

FrameRe Studio delivers completed work digitally through download links, cloud storage services, email, or other electronic delivery methods selected by us.

While we take reasonable steps to protect files and delivery systems, online transfers and cloud-based platforms involve inherent security risks outside our control.

Estimated turnaround times are provided in good faith but are not guaranteed unless explicitly confirmed in writing.

If FrameRe Studio fails to meet a paid express delivery deadline due solely to our internal delay, clients may contact us to discuss a reasonable adjustment or partial refund of applicable rush fees.

5. Payments

Clients agree to pay all invoices, fees, taxes, and applicable charges associated with the Services.

Payments may be processed through credit cards, bank transfer, PayPal, or other third-party payment providers supported by FrameRe Studio.

Unless otherwise agreed, payment must be completed before final high-resolution or non-watermarked files are released. We may provide previews, drafts, or watermarked exports before payment is completed.

All payments are final except where otherwise stated in these Terms.

6. Refunds & Chargebacks

Due to the custom and digital nature of our Services, refunds are generally not available once work has started, previews or drafts have been delivered, final files have been sent, or the client has approved the work.

However, FrameRe Studio will make reasonable efforts to correct errors directly caused by our team and may, at our sole discretion, offer revisions, credits, partial refunds, or alternative resolutions where appropriate.

Clients agree to contact FrameRe Studio before initiating any payment dispute or chargeback through PayPal, banks, credit card providers, or other payment processors.

Fraudulent, abusive, or bad-faith chargebacks may result in suspension of Services, refusal of future work, or legal action where permitted by law.

7. Rights to Client Content

FrameRe Studio appreciates your business and will never claim ownership rights to your content except as necessary to provide the Services.

By submitting files, footage, images, audio, graphics, logos, music, or other materials to FrameRe Studio, you represent and warrant that you either own the materials or have obtained all necessary rights, licenses, and permissions to allow us to use them for the requested Services.

You grant FrameRe Studio a non-exclusive, worldwide, royalty-free license to use, store, edit, process, transmit, and modify your materials solely for the purpose of completing the requested Services.

You are solely responsible for any legal claims arising from the materials you provide, including copyright, trademark, licensing, privacy, or publicity rights violations. You agree to indemnify and hold harmless FrameRe Studio, its employees, contractors, affiliates, and representatives from any resulting claims, damages, liabilities, losses, or expenses.

8. Ownership of Deliverables

Upon full payment, clients receive the right to use the final delivered work for personal or commercial purposes unless otherwise agreed in writing.

Unless explicitly stated otherwise, editable project files, source files, templates, timelines, raw compositions, production assets, and internal workflow materials are not included in the final delivery and remain the property of FrameRe Studio.

FrameRe Studio reserves the right to display completed work in portfolios, case studies, social media, advertisements, promotional materials, and marketing content unless the client requests confidentiality in writing before project completion.

9. Acceptable Use

You agree not to use the Services for unlawful purposes, upload malicious software, impersonate another person, infringe intellectual property rights, interfere with our systems, or attempt unauthorized access to files, accounts, or services.

FrameRe Studio may suspend or terminate access to Services at any time for violations of these Terms.

10. Third-Party Services

FrameRe Studio may use or integrate third-party platforms, plugins, hosting providers, cloud services, AI tools, or payment processors as part of the Services.

We are not responsible for downtime, data loss, security incidents, interruptions, or failures caused by third-party providers beyond our reasonable control.

11. Disclaimer of Warranties

Except as expressly stated in these Terms, the Services are provided “as is” and “as available.”

FrameRe Studio makes no guarantees regarding uninterrupted availability, error-free operation, or specific business results from the use of the Services. To the maximum extent permitted by law, all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, are disclaimed.

Because creative work is subjective, FrameRe Studio does not guarantee that all deliverables will satisfy personal artistic preferences beyond the agreed project scope.

12. Limitation of Liability

To the maximum extent permitted by applicable law, FrameRe Studio shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the Services, including lost profits, lost business opportunities, data loss, reputational harm, production delays, or business interruption.

FrameRe Studio’s total liability relating to any claim or project shall not exceed the total amount actually paid by the client for the specific Services giving rise to the claim.

FrameRe Studio is also not responsible for losses caused by third-party platforms, internet interruptions, unauthorized access to files transmitted online, or delays resulting from client response times or external service providers.

13. Force Majeure

FrameRe Studio shall not be liable for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, internet outages, cyberattacks, power failures, labor disputes, government actions, war, epidemics, civil unrest, or interruptions involving third-party services or platforms.

14. Termination

FrameRe Studio may suspend, refuse, or terminate Services at any time if these Terms are violated, payment obligations are not fulfilled, fraudulent activity is suspected, or the working relationship becomes abusive, harmful, or impractical.

Clients may stop using the Services at any time, but fees for completed or partially completed work remain payable.

Any provisions relating to payments, intellectual property, indemnification, limitation of liability, or dispute resolution shall survive termination.

15. Privacy

Your use of the Services may also be governed by our Privacy Policy and any additional policies referenced on our website.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Vietnam.

17. Changes to These Terms

FrameRe Studio may update or modify these Terms at any time. Updated versions become effective immediately upon posting unless otherwise stated.

Continued use of the Services after changes are published constitutes acceptance of the revised Terms.

18. Entire Agreement

These Terms, together with any policies or written agreements expressly referenced by FrameRe Studio, constitute the entire agreement between the parties and supersede all prior communications, understandings, or agreements relating to the Services.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact

If you have questions regarding these Terms or our Services, please contact:

FrameRe Studio
Hanoi, Vietnam

Email: info@framerestudio.com
Phone: +84 96 986 3280